Refund Policy

We want you to be fully satisfied with your purchase. Please read our refund policy carefully:

Eligibility for Refunds

Due to the intimate nature of our products, we cannot accept returns on opened, used, or unsealed items for hygiene and safety reasons.

You may request a refund or exchange only if:

• The item arrived damaged or defective.

• The product was never opened, used, or unsealed.

• The wrong item was shipped to you.

Damaged or Defective Items

If your item is damaged or defective, please contact us within 48 hours of delivery with:

• Order number

• Photo or video showing the issue

We will replace the item or issue a refund.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Opened items

• Used products

• Items without original packaging

• Sale or discounted items

Refund Processing

Once the return is approved:

• Refunds are issued to the original payment method

• Processing time: 3–7 business days

Contact Us

For refund requests, email us at:
📧 support@orgasy.com