Frequently Asked Questions

1. How long does shipping take?

Shipping typically takes 3–7 business days depending on your location.
International orders may take 7–14 days.

2. Do you offer discreet packaging?

Yes! All orders are shipped in plain, unmarked packaging — no logos, no product names, and no branding.
Your privacy is 100% protected.

3. How do I track my order?

You can track your order using your tracking number here:
👉 /pages/track-order

If the tracking number isn’t active yet, please allow up to 24–48 hours.

4. What payment methods do you accept?

We accept:

• Credit/Debit Cards

• PayPal

• Apple Pay

• Google Pay

• Shop Pay

5. Do you accept returns?

For hygiene reasons, we cannot accept returns on opened or used items.
We only replace items if they are damaged, defective, or incorrect.

Full policy:
👉 /policies/refund-policy

6. Are your products safe to use?

Yes! All our products are made from body-safe materials and tested for quality.
Follow our usage and cleaning guidelines for best results.

7. How will the charge appear on my bank statement?

For discretion, charges may appear under a generic billing name to protect your privacy.

8. I entered the wrong address. What do I do?

Contact us immediately at support@orgasy.com.
If the order hasn’t been shipped yet, we can update the address.

9. Do you ship internationally?

Yes, we ship to most countries worldwide.
Shipping times depend on location.

10. How do I contact customer support?

You can reach us anytime at:
📧 support@orgasy.com